What if my order is damaged?

If your order arrives damaged, please contact our customer support team immediately. You can reach us via email or phone, and we’ll guide you through the next steps.

2. How long do I have to report a damaged item?

We ask that you report any damaged items within 2 days of receiving your order. This helps us process your request quickly and efficiently.

3. Will I be refunded or receive a replacement for a damaged item?

Once we verify the damage, you can choose to receive either a full refund or a replacement for the damaged item(s). We will take care of shipping costs for the return and replacement.

4. How do I report a damaged order?

To report a damaged order, please:

• Email us at support@gearmag.net with your order number, a description of the damage, and photos of the damaged item(s).
• Alternatively, you can reach us via our customer service phone line for assistance.

5. Do I need to return the damaged item?

Yes, in most cases, we will ask you to return the damaged item so we can inspect it and process your refund or replacement. We will cover return shipping costs for damaged items.

6. What if only part of my order is damaged?

If only part of your order is damaged, please follow the same process as above. You will be able to receive a replacement or refund for the damaged items only.

7. Will I have to pay for the return shipping of a damaged item?

No, we cover return shipping for damaged items. We’ll provide you with a prepaid shipping label to return the damaged product.

8. How can I prevent receiving damaged items?

We take extra care in packaging our products to ensure they arrive in perfect condition. However, if you do receive a damaged item, we’ll do our best to resolve the issue quickly.

9. Can I exchange a damaged item for a different product?

Exchanges for a different product may be possible depending on stock availability. Please contact our customer service team for assistance.