Store pickup

1. How does store pickup work?

Store pickup allows you to place an order online and pick it up at our physical store location. Simply choose the “Store Pickup” option at checkout.

2. Is there a fee for store pickup?

No, store pickup is free of charge.

3. Where do I pick up my order?

You can collect your order at our store located at:
[Insert store address]

4. What are the store pickup hours?

Our pickup hours are:

• Monday to Friday: [Insert times]
• Saturday: [Insert times]
• Sunday: [Insert times]

5. How will I know my order is ready?

You’ll receive an email or SMS notification once your order is ready for pickup.

6. What do I need to bring to pick up my order?

Please bring:

• A copy of your order confirmation (digital or printed).
• A valid ID (e.g., driver’s license, passport).

7. Can someone else pick up my order?

Yes, but you’ll need to provide their name at checkout or inform us beforehand. They must bring the order confirmation and their ID.

8. How long do I have to pick up my order?

Orders will be held for [X] days. If you cannot pick up your order within this timeframe, please contact us to make alternate arrangements.

9. Can I change my order to store pickup after placing it?

If your order hasn’t been shipped yet, contact us, and we’ll update it to store pickup.

10. What if I miss the pickup window?

If you miss the pickup timeframe, please contact us to reschedule. Unclaimed orders may be canceled after [X] days.

11. Can I return or exchange items from a store pickup order?

Yes, returns or exchanges can be processed in-store according to our return policy.

12. Are all items available for store pickup?

Some items may not qualify for store pickup due to availability or size restrictions. Check the product details for eligibility.