Rewards points FAQ
1. What are rewards points?
Rewards points are loyalty points you earn when you shop on our website. You can redeem them for discounts on future purchases.
2. How do I earn points?
You earn points by:
- Signing up for an account
- Referring friends
- Leaving product reviews
- Special promotions
3. How can I check my points balance?
Log into your account and go to the “My Rewards” or “My Account” section to see your points balance.
4. How do I redeem my points?
At checkout, you’ll have the option to apply your points for a discount on your order. Simply enter the number of points you want to use.
5. Do my points expire?
Points may expire after [6 Months] if not used. Check our terms for details.
6. Can I transfer my points to someone else?
No, points are non-transferable and can only be used by the account that earned them.
7. Can I earn points on discounted products or gift cards?
Points may not be earned on certain products like gift cards, discounted items, or taxes and shipping fees. Please check our rewards policy.
8. What happens if I return an order?
If you return an order, any points earned from that purchase will be deducted from your account.
9. Do I need a minimum number of points to redeem?
Yes, you need at least [10] points to redeem them for a discount.
10. Can I use points and a coupon code together?
This depends on our store policy. Some promotions may restrict using both points and coupons together.