1. What is your refund policy?
We offer a 14 days refund policy from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and meet the specific return conditions outlined in our Refund Policy.
2. How can I request a refund?
To request a refund:
- Log in to your account.
- Go to Orders and select the item you wish to refund.
- Click on Request a Refund and provide the necessary details.
You can also email us at support@yourstore.com with your order details.
3. How long does it take to process a refund?
Refunds are typically processed within 14 business days after we receive the returned item and verify its condition. The amount will be credited to your original payment method.
4. Can I cancel my order before it ships?
Yes, orders can be canceled before they are shipped. To cancel, go to My Account > Orders and select Cancel Order. If the item has already shipped, please initiate a return instead.
5. What should I do if my order is damaged or defective?
If your order arrives damaged or defective:
- Take photos of the item and packaging.
- Contact us within 14 days from the date of purchase support@gearmag.net.
- We will arrange for a replacement, exchange, or refund based on your preference.
6. What happens if I don’t receive my order?
If your order is marked as delivered but you did not receive it:
- Check with neighbors or building management.
- Contact the shipping carrier for details.
- If you’re still unable to locate the package, reach out to us at support@gearmag.net.
7. Can I dispute a charge if I’m unhappy with the resolution?
We aim to resolve all issues directly. If you’re unsatisfied, you may dispute the charge through your bank or payment provider. Please note, however, that disputes may delay the resolution process.
8. Are there items that are non-refundable?
Certain items, such as personalized products, digital downloads, and final sale items, are not eligible for refunds unless they are defective. Please review our Refund Policy for a full list.
9. Who pays for return shipping?
Return shipping costs are:
- Covered by us if the item is defective or incorrect.
- The responsibility of the customer for change-of-mind returns.
10. How can I contact support for refund-related issues?
You can reach our support team via:
- Email: support@gearmag.net
- Phone: +91 6380766349
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